LuON
Support

LuBase
How to add LuBase to Apple Home?
I can't add LuBase to Apple Home. What can I do?
Devices connected to LuLine bus do not work. Why?
How to connect a terminating resistor in the LuLine bus?
How to restart (return to factory settings) the LuBase?
Can the backlighting be turned off in LuBase?
Can I add LuON devices to LuBase without internet access?
Do I need LuBase to add LuON devices to Apple Home?
How can I control devices connected to LuBase when I'm away from home?
Can LuBase be connected to the network using WiFi?

LuTouch
How to add LuTouch to luonOS and Apple Home?
How to restart LuTouch (restore factory settings)?
LuTouch will not pair with LuBase. What can I do?
Can LuTouch control other Apple Home compatible devices?
Can the temperature sensor and sound sensor be turned off in LuTouch?
LuTouch connected to LuLine bus does not work. What can I do?
How long does LuTouch operate on battery power?
Could the sound sensor within the device potentially compromise my privacy in any way?

LuPresence
How to add LuPresence to luonOS and Apple Home?
How to reset (restore factory settings) LuPresence?
LuPresence can not pair to LuBase. What can I do?
Can LuPresence control other Apple Home compatible devices?
Can the temperature sensor and sound sensor be turned off in LuPresence?
LuPresence connected to LuLine bus does not work. What can I do?
How long does LuPresence operate on battery power?
Could the sound sensor within the device potentially compromise my privacy in any way?

LuBulb
How to add LuBulb to luonOS and Apple Home?
How to reset (restore to factory settings) LuBulb?
LuBulb can not pair to LuBase. What can I do?
Can I control LuBulb with other applications?
Can dynamic, static, and utility scenes be operated in other HomeKit compatible applications?

LuModule Pro
How to add LuModule Pro to luonOS and Apple Home?
How to reset (restore factory settings) LuModule Pro?
LuModule Pro will not pair with LuBase. What can I do?
Can LuModule Pro control other Apple Home compatible devices?
What devices can be controlled by LuModule Pro?
Can LuModule Pro be used to control smart light bulbs?
Does LuModule Pro require a neutral wire?
Which configuration mode to choose for the LuModule Pro: simplified configuration or advanced configuration?
Does LuModule Pro display the energy consumption of devices connected to it?
Can I connect lighting to LuModule Pro in staircase or crossover mode?
What is the purpose of connection port on the backside of LuModule Pro?

LuHome
Can LuHome control other devices compatible with Apple Home?
Can I view scenes designed in LuHome in other Apple Home apps?
What user data is collected in LuHome app?
Will names of devices, scenes and zones will be the same in Apple Home?
Why can't I see my HomePod, Apple TV or TV in LuHome?
Can you playback recordings from HomeKit compatible cameras in LuHome?
Can you use LuHome instead of Apple Home?
Can I hide devices that I rarely use in LuHome app?
Why the layout of the devices is different in LuHome?
Do removing a device from Apple Home removes the device in LuHome as well?

luonOS
Can you use other apps to control devices added to luonOS?
Does the luonOS system require a constant internet connection to function?
Does luonOS send any data to external servers?
Why do devices added to LuON appear in the "Not configured" category?
Will luonOS be compatible with Matter?
Can luonOS and devices be updated automatically?
Why can't the update be automatically completed on devices that are turned on?
Does luonOS utilize encryption?
How fast can luonOS resume operation after power outage?
Can devices compatible with luonOS transmit signals using LuAiR wireless communication?
Why can't any devices designed by other manufacturers be connected to the luonOS system?
Is luonOS system closed or open?

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